Current complaints (most recent date is April 2012) on Better Business Bureau website.
Interesting review from a blogger ‘Lulu and the iBookstore. Say NO!’
Lawsuit regarding Lulu’s alleged failure to pay royalties.
Scroll to the comments section – some so-so reviews (many feel those are from people who work for Lulu).
A clusterf*ck of poetry complaints.
Rip-off Report – has recent review (April 2012). If you enter Lulu in the search box you’ll see the lengthy line of angry customers.
Positive review – current as of June 5, 2012
Actual transcripts of back & forth emails from Lulu with customer.